Terms of Use

1. Introduction & Definitions

This document constitutes a legally binding agreement between Awtar PR & Marketing Company (hereinafter "Awtar", "we", or "the Company") and any natural or legal person using the website awtar.sa or requesting any of the Company's services (hereinafter "Client", "User", or "you").

These Terms are governed by the regulations of the Kingdom of Saudi Arabia, particularly the Electronic Transactions Law (Royal Decree M/18 dated 8/3/1428H), the E-Commerce Law (Royal Decree M/126 dated 7/11/1440H), the Anti-Cyber Crime Law, and the Personal Data Protection Law (Royal Decree M/19 dated 9/2/1443H).

2. Acceptance of Terms

Your use of Awtar's website or request for any of our services constitutes your explicit and unconditional acceptance of all clauses contained in this document, along with the Privacy Policy, Cookie Policy, and Refund Policy, which are integral parts of these Terms.

If you do not agree with any clause, you must immediately stop using the website and refrain from requesting any services from Awtar.

3. Nature of Services

Awtar provides professional services in Public Relations, content creation, social media management, brand identity, paid advertising campaigns, and media coverage — in the form of monthly packages, individual projects, or additional services, as agreed in writing between the parties.

All Awtar services are considered specialized professional services rather than physical products, and each project is executed in accordance with a pre-agreed scope of work.

4. Legal Eligibility

The Client acknowledges full legal capacity to contract with Awtar, is at least 18 years old, or is a legally registered entity authorized to enter contracts. For entities, the legal representative confirms authorization to sign and bind the entity.

5. Account Creation & Information

The Client commits to providing accurate, true, and complete information when submitting any contact form or creating any account. The Client bears sole responsibility for verifying and updating this information.

Awtar reserves the right to reject any request or cancel any account containing misleading or false information without prior notice.

6. Client Obligations

• Provide Awtar with all materials and information necessary for service execution within the agreed timeframe.
• Pay agreed amounts on time without delay.
• Cooperate seriously and respond to team requests within (5) business days; otherwise the scope is deemed accepted.
• Refrain from using Awtar's services in any activity violating Saudi regulations or public morality.
• Fully disclose the nature of business and required regulatory licenses (CITC, Ministry of Media, SFDA, etc.).

7. Awtar's Obligations

• Execute agreed services with the highest standards of quality and professionalism.
• Adhere to agreed timelines as much as possible, with notice for any potential delays.
• Maintain confidentiality of Client information per NDAs.
• Provide periodic reports showing progress and KPIs.
• Maintain a dedicated communication channel for Client inquiries.

8. Prohibited Uses

The Client may not use Awtar's website or services for any of the following:

• Promoting products or services regulated as unlawful in Saudi Arabia.
• Publishing any content violating public morality or religious/national constants.
• Promoting obscene, racist, or inciting material.
• Marketing for fraudulent activities, money laundering, or terrorism financing.
• Impersonating others or using stolen data.
• Attempting to hack, damage, or gain unauthorized access to the website.

Awtar reserves the full right to immediately terminate services and report violations to authorities without any obligation for compensation.

9. Intellectual Property

All intellectual property rights related to the website, its design, content, and trademarks are fully owned by Awtar and may not be reproduced or reused without written permission.

Creative deliverables handed to the Client (designs, content, videos, brand identities) transfer ownership after full payment, with Awtar retaining the right to:

• Display work in its portfolio and marketing platforms unless otherwise agreed in writing.
• Keep an archival copy of all deliverables for reference.
• Use internally-developed techniques and creative methods in other projects.

10. Payment & Invoicing

Service prices are set in the written and approved quotation, including VAT per ZATCA regulations. Unless otherwise agreed:

• An upfront payment of at least 50% of project value before execution.
• Remaining payment upon delivery or per agreed payment schedule.
• Monthly packages are paid in advance at the start of each month.
• Accepted payment methods: bank transfer, Mada, Visa/Mastercard, Apple Pay, STC Pay.

If payment is delayed more than (15) days from due date, Awtar may immediately suspend service without notice, and this shall not be considered a breach of contract.

11. Refund Policy

Important Notice: All Awtar services are professional services that commence execution upon contracting. They are exempted from the right of withdrawal stipulated in Article 19 of the Saudi E-Commerce Law as services already executed or commenced.

Awtar does not accept financial refunds or cancellation after service execution begins, under any circumstances.

For full details, please review the Refund Policy.

12. Limitation of Liability

Awtar exerts maximum effort to deliver high-quality services but does not guarantee specific commercial outcomes (follower counts, conversion rates, sales figures), as these are affected by factors beyond our control (market conditions, product quality, platform algorithms, competitive landscape).

Awtar bears no responsibility for:

• Indirect, consequential damages, loss of profit, or lost opportunities.
• Any client-provided content later proven non-compliant.
• Delays or malfunctions caused by force majeure (internet outage, platform failures, health emergencies, security events).
• Any action by social platforms (account suspension, post removal, ad restriction) due to their policies.

In all cases, Awtar's total liability shall not exceed the actual amount paid by the Client for the disputed service.

13. Terms Updates

Awtar reserves the right to modify these Terms at any time without prior notice. The version published on the website is the binding version. Clients are advised to review periodically — continued use of the website constitutes implicit acceptance of changes.

14. Governing Law & Dispute Resolution

These Terms are governed and interpreted in accordance with the regulations of the Kingdom of Saudi Arabia. In case of dispute, the parties shall seek amicable resolution within (30) days. If unsuccessful, the dispute shall be referred to the competent judicial body in Riyadh.

Parties may resort to accredited commercial arbitration centers in the Kingdom per the Saudi Arbitration Law.

15. Legal Contact

For any legal inquiry or formal notice regarding these Terms, please contact:

• Email: info@awtar.it.com
• Phone: +966545868090
• Address: Riyadh, Kingdom of Saudi Arabia